Cancellation & Refund Policy

Policies

Cancellation & Refund Policy

Cancelling or changing your booking

  • You can cancel or change the date of your booking up to 24 hours before your tour starts and receive a full refund.
  • If you cancel less than 24 hours before your tour, 50% of the booking value is deducted.

Weather and force majeure

  • In bad weather or force majeure, your tour is rescheduled free of charge or refunded in full.
  • If Petra Tribe cancels a tour for weather or operational reasons, you receive a full refund.

Shipping

Shipping does not apply. All our experiences take place in person, in Petra.

Questions? WhatsApp or call us on +962 79 738 4432, every day from 9:00 AM to 10:00 PM.

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